"Unlock the Key to Your Proton Account: Overcoming Common Login Troubles"

2023-05-28 00:09:01 - Patrick Gruce Patrick Gruce is a seasoned journalist with over a decade of experience in the tech and media industries, offering unique insights on the intersection of technology, media, and legal/regulatory issues through his background in journalism and law.
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Here are some common Proton Account login issues you might face and how to fix them.

Some password managers don't work with our service, especially if you use two-password mode. If you encounter this problem, try manually entering your Proton Mail password after disabling the password manager. Please let us know the details of your password manager and computer configuration so we can work on making them compatible. You can report bugs here(new window). Check out the list of supported password managers(new window) we endorse.

If you are using Apple's Safari browser, ensure that it is not running on Private Browsing mode, which is enabled by default on some devices. Proton Mail won't function properly on Safari's Private Browsing mode due to some deactivated browser technologies needed by Proton Mail.

To ensure a seamless Proton Mail login experience, make sure your web browser is updated to its latest version. If an updated version still doesn't work, try another browser to identify if the issue stems from the original browser. If so, let us know the details. Learn about Proton Mail's supported and recommended browsers here(new window). Note that Proton Mail cryptography libraries do not work with Safari versions lower than 6 and Internet Explorer versions prior to 11.

Sometimes, a corrupted browser cache causes login issues. Clear your cache and restart your browser and see if this fix the problem. Learn more about clearing your cache and deleting your cookies here(new window).

If you are still unable to login, try the Private or Incognito mode (except Safari) of your browser or deactivating all extensions. If this works, deactivate each extension one by one and test logging in to identify which extension is causing the issue. Tell us about it so we can fix it. Learn about extensions that we know to cause issues here(new window).

Here are some common issues and solutions:

  • Random Agent Spoofer: Uncheck "Disable Authorization headers" to use Proton Mail.

Incorrect Domain

You can log in to Proton Mail using either your username or domain name format, depending on your preference. However, if your email address is [email protected], it is not possible to log in as [email protected] and vice versa unless you are subscribed to Proton Mail Plus(new window) and deliberately added both addresses to your account.

If you forgot which domain (ch or com) your email address uses, don't worry. You can find out by contacting us(new window).

If you possess a Proton Mail account with a personalized domain (for instance, [email protected]), you have two options to log in, either by using your Proton Mail username or your full custom domain address, which would be [email protected].

However, if you belong to an organization and have a non-Proton Mail email (e.g. [email protected]), logging in requires using your complete [email protected] address.

Alternatively, if browser access issues arise, you could try Proton Mail through our free applications for iOS(new window) and Android(new window).

However, to run Proton Mail on your browser, you must ensure that the JavaScript, cookies, and sessionStorage features are enabled. Occasionally, some plugins can disable these elements.

The website has provided instructions on how to enable JavaScript, sessionStorage, and cookies in our "How to Enable JavaScript, sessionStorage, and cookies"(new window) section.

Should you have two-factor authentication (2FA)(new window) turned on, a defective 2FA code-generating device could be the culprit preventing login. In such cases, use one of the emergency recovery codes provided during 2FA setup to sign in.

Additionally, an incorrectly set clock on your phone exceeding two minutes could cause 2FA to malfunction. Therefore, ensure that your phone's clock is accurate, or that it is synchronized with the network automatically.

If none of the strategies mentioned above works, you may need to reset your password(new window), although a password reset might render your saved messages unreadable due to the encryption we use to protect your data.

Don't worry; we have provided detailed guidance on how to get your emails and encrypted files back in our "How to Recover Your Emails and Encrypted Files After a Password Reset (Data Recovery)"(new window) section.

Lastly, if none of the above remedies work for you, don't hesitate to contact us(new window) so that we can investigate your login issue.

We would also appreciate knowing which approach you took to gain login access because that would assist us in identifying the origin of the issue and fixing it.

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