Return your mattress to Amazon like a pro with these , , , and tag tips!

2023-05-17 00:02:31 - Patrick Gruce Patrick Gruce is a seasoned journalist with over a decade of experience in the tech and media industries, offering unique insights on the intersection of technology, media, and legal/regulatory issues through his background in journalism and law.

If you're in the market for a new mattress, Amazon is a great place to look. They carry a wide range of boxed mattresses from various manufacturers, but what happens if you change your mind after purchasing? No need to worry, we've got you covered with all the information you need to know about returning a mattress to Amazon. We'll also compare Amazon's mattress return policies to those of bed-in-a-box manufacturers.

With the exception of Saatva and Linenspa, all of the mattresses featured in our top mattress guide can be returned for free within the brand's specified trial period (usually 100 nights). Returns on Amazon, however, vary depending on the mattress and seller. Some manufacturers have their own Amazon storefronts, which is a great place to find a bargain if you're on a tight budget. However, it's important to understand the return process in case the mattress doesn't meet your expectations. Read on for our guide on how to return a mattress to Amazon.

Most mattresses sold on Amazon have a 30-100 day return policy, depending on specific factors. Unopened mattresses can be easily returned and refunded, but once you've unboxed and expanded the mattress, it cannot be returned to Amazon for a refund. However, if you purchased the mattress from a third-party seller, their return policy may differ from Amazon's policy.

If you find yourself in the situation of needing to return a mattress, first check if it's still in its shipping box. If it is, you can return it to Amazon within 100 days of purchase without any additional packaging. You can arrange a return through the Amazon Returns Center and select the "Heavy-Bulk" option, or contact customer service for assistance.

The Emma Original mattress shown in its box placed against a teal coloured wall and sat on a black and white rug

Different courier companies handle returned mattresses for Amazon, depending on whether the mattress was sold directly by Amazon or a third-party seller. FedEx, UPS, and other companies may be responsible for collecting and processing returns. Overall, returning a mattress to Amazon is simple and straightforward as long as you follow the correct steps.

If you're looking to return a mattress on Amazon, keep in mind that the process may take up to 25 days for the seller to receive it and issue a refund. Amazon's Returns FAQ states that refunds typically take 2-3 weeks, but some can be processed in as little as 7 days.

Returning an Opened Mattress on Amazon

Most people will only consider returning a mattress once they've slept on it and determined that it's not a good fit. However, Amazon only allows returns within 30 days of purchase. To initiate a return, you'll need to explain why the mattress isn't suitable or if it's defective.

Image shows an Eve Premium Hybrid mattress placed on a white faux leather bed frame

While refunds are available for any reason within 30 days of purchase, mattresses larger than full-size may need to be donated to charity or disposed of by Amazon.

Keep in mind that third-party sellers on Amazon may offer longer trial periods for their mattresses. It's best to check their Warranty and Support section or contact the manufacturer directly for their specific return policy.

Mattresses That Can't Be Returned

Although returning a mattress to Amazon is generally straightforward, there are some instances where it may not be possible. These include:

  • - The return policy has expired
  • - Confusion over 30 and 100-day return periods
  • - Damage to the mattress

If your mattress has suffered damage, you may not be eligible for a refund. Be sure to use a mattress protector while testing out a new mattress to avoid any possible damage.

In summary, it's important to review the return policy of each specific mattress listing on Amazon before making a purchase, especially when dealing with third-party sellers.

To ensure a successful purchase, be sure to confirm that the mattress you plan to add to your cart is the correct type and size for your bed. If you're unsure about sizing, consult our user-friendly guide to mattress sizes, which breaks down various measurements.

A woman with dark hair lies down while hanging off the edge of a white bed

After you receive your mattress, take a moment to examine the packaging for any signs of damage during shipping. Additionally, double-check that the labels on the box match the correct mattress and size you ordered. If any issues arise, you'll have a 100-day window to return it for a refund or exchange.

If, upon unboxing the mattress, you change your mind about it, you'll typically have about 30 days to request a refund from Amazon. Note that if you purchase from a third-party seller, you may be offered a more extended trial period. Refer to our helpful guide to mattress trials to learn about typical trial lengths and how to make the most of them.

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