Management of Tuition by Blackbaud.

2023-06-15 00:19:49 - Patrick Gruce Patrick Gruce is a seasoned journalist with over a decade of experience in the tech and media industries, offering unique insights on the intersection of technology, media, and legal/regulatory issues through his background in journalism and law.

Blackbaud, Inc. and its subsidiary Smart, LLC (together referred to as "Blackbaud") value your privacy and are committed to protecting it. This Policy provides information regarding our practices and procedures related to the data we collect from our website and the information provided to us by schools and parents in connection to our Blackbaud Tuition Management service (also known as the "Solution"). If you have any questions or require further information, please reach us at [email protected]. By accessing our website, utilizing Blackbaud Tuition Management, or providing us with your information, you agree to the practices mentioned herein. We may update this Policy periodically, so kindly check back regularly to ensure you are aware of any changes.


Schools employ us to provide Blackbaud Tuition Management, where we serve as their agent for billing and receiving payments from Families. We collect data from two user groups; Families and School Users (i.e employees or authorized users of our school clients). If we process data differently for one user group, we will clarify that below. As a service provider for Schools, our use of Family and School User data complies with our agreements with Schools. If any restrictions on data use contradict anything mentioned below, our contract provisions will take precedence.

Data Collection Process

We do not collect any personal information unless you provide it voluntarily. "Personal information" refers to data that identifies you or allows us to contact you, such as your email address, name, or phone number. Typically, we request such information during contests, email subscriptions, online surveys, premium site accounts creation, Solution enrollment by School Users or Families, or when requesting information or acquiring the Solutions. It is possible to encounter screens or forms requesting information you do not want to share. If that happens, do not proceed with the screen or form. For Families, personal information may incorporate financial data (such as your credit card information) necessary for processing payments to our Schools.

Registering as a user permits you to personalize your experience. When you want to review or update your profile, visit or to edit your account details. We will request your username and password, and only you can access your profile. Do not share your password with anyone. We also collect data through cookies as explained below.

In the previous 12 months, Blackbaud has collected data under these categories:

  • Use of Personal Information

    Besides the purposes for which we collect your data, we may utilize your personal information in these ways:

Logging in: You can sign in to the safe section of our website or the Solution. For Families, we will use your personal data to execute the actions you request when using the solution. Examples include processing requested payments or donations to your School. For School Users, we may utilize your personal information to provide the services you request (e.g., customer support) and regarding payments under your contract with Blackbaud. We may contact you regarding promotions, customer news, Blackbaud updates, thought leadership content, etc. These communications could come via email, postal or phone call, or advertisements on our website or others. If you no longer wish to receive such emails, please follow the "Unsubscribe" instructions included at the end of every email. Please allow us a reasonable timeframe to process your request as some promotions may already be in process. If you want to opt-out of other communication methods, contact us at [email protected]. Improving Blackbaud: We employ aggregated and personal data about your website and Solution usage to develop, test, and improve our services. Compliance and safety: We may use your personal data to comply with our legal obligations and identify and correct fraudulent activity or security breaches. We will not sell, license, disclose, or transmit your personal information outside Blackbaud or its affiliates (except as outlined below) without informing you. Exceptions include instances where you authorize us to do so, it is necessary to provide our products or services to you, it is mandatory or appropriate under the law, we contract other companies to provide us with services on a limited basis, or to protect and defend the rights or property of Blackbaud or its affiliates or protect public safety.

California Consumers

The California Consumer Privacy Act (CCPA) grants additional privacy protections to consumers in California. These protections include the authority to know the specifics of information that we collect, disclose, and sell. You also have the right to have your data deleted and to opt-out of having your data sold. It is against the law for companies to discriminate against you for using these rights. See the "Access to Your Personal Information" section below to learn more about how to use these rights. The "Collecting Your Personal Information" section above provides a summary of the information that we collect, as well as the categories of sources of such data. We utilize this information for the objectives described in the "Use of Your Personal Information" section. Blackbaud does not trade your personal data.

Information Collected from Children

Our website,, is meant for a general audience, and we do not knowingly gather information from children or sell products to children under the age of 13. If you are under the age of 13, please obtain the assistance of your parent or guardian while utilizing our website or the Solution. Additionally, we may restrict entries to contests, sweepstakes or promotions to contestants who are at least 18 years of age.

Access to Your Personal Information

We provide you with the ability to access and maintain your personal information. If you are a registered user of our website, you can access, review, and update your information at any time on or You can view and edit the personal data that you have already provided to us. Before updating your email address, username, or password, you must enter your password for security purposes. If you want your personal data to be removed from our systems:

    Families must contact your School to request the removal of your data. As we act on your School's behalf to supply the Solution, we ask them to authorize the removal of your data so that they can make other arrangements for your Family’s payment of tuition. School Users can submit a request for the deletion of their data by getting in touch with [email protected].

    Security of Your Personal Information

    We limit access to the personal data collected about you on our website to our employees, our affiliates' employees, and others who need to know that information to provide services to you. While no website can guarantee absolute security, we maintain adequate physical, electronic, and procedural safety measures to protect your personal data collected via our website. We safeguard our databases with various physical, technical and procedural measures and only allow authorized individuals to access your data. We educate all Blackbaud staff members on their responsibility to safeguard customer data, we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies. We store data in password-controlled servers with limited access. We comply with the Payment Card Industry Data Security Standards for processing and storing credit card data.

    For your convenience, we may include links to other websites and web pages that we do not control. We are not accountable for the privacy practices of any websites or pages not under our control, nor do we endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.

    Use of Cookies

    When you visit a website, a server may place a cookie on your computer. Cookies are used by websites to improve the user experience and do not transmit viruses or otherwise harm your computer. Many cookies last only through a single website session or visit. Others may have an expiration date or may remain on your computer until you delete them. We use cookies for various purposes, such as maintaining continuity during a user session, gathering data about website usage for research and other purposes, storing your preferences, or storing a username or encrypted identification number to save you from providing this information every time you visit our website or Solution. To improve our products and services, we gather aggregated site-visitation data using cookies. Our cookies track only your activity on our website or the Solution and do not track your other internet activities. They do not collect personally identifiable information. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. If you choose to reject cookies, you may not be able to use certain features of our website or Solution. For instance, if you do not allow your browser to accept cookies from our website, you will need to re-enter your personal information whenever you wish to access premium content. Certain pages on our websites may contain "web beacons" (also known as Internet tags, pixel tags, and clear GIFs). These web beacons enable third parties to obtain data, such as the IP address of the computer that downloaded the page containing the beacon, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. An IP address is a unique identifier used by specific electronic devices to identify and communicate with each other via the internet. When you use our website, we may view your device's IP address to understand from where in the world our website visitors come. We use this information to enhance our website.

    Competitions, Giveaways and Other Offers (Exclusive to School Users)

    Our website provides School Users with the opportunity to participate in numerous competitions, giveaways, and other promotional activities that we regularly organize. These fun events give you the chance to engage in exciting activities, such as sharing information found on our website with others and sending out email invitations. If you decide to participate in these promotions and are eligible to do so, we may request certain pieces of information from you, such as your name, email address, date of birth, and telephone number. We collect this data in order to effectively administer the competitions and other promotions, and may also use it to communicate with you about our or our partner's products and services.

    It's important to note that if you create a profile and submit an entry in connection with a competition or promotion, your name, profile, and entry (but not your contact information) may be visible to other website users. We will never use information provided about other individuals for any purpose unless we receive their explicit consent beforehand.

    Data Transfer

    Please keep in mind that our website is subject to United States law, as it is based in the US. If we collect personal data from individuals who reside in the European Union, United Kingdom, or Switzerland, we may need to transfer that data to the US. To provide adequate safeguards for such data, we use Standard Contractual Clauses ("SCCs") or Model Clauses.

    Changes to Our Policy

    Our company may make changes to this Policy at any time, and such changes will be reflected on this page. You can check the version date located at the bottom of this Policy to determine the most up-to-date version.

    Get in Touch With Us

    If you have any questions surrounding our Policy or our privacy practices, please feel free to reach out to us via email at @Privacy.

    Last Updated: July 6, 2021

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